Customer Relationship Management (CRM)
CRM solutions are an indispensable segment of customer relationship management in all customer-oriented processes, such as:
- Sales
- Marketing
- Support / Contact Center
- Field works (installation, assembly, maintenance)
To implement these processes, BST has experience in applying the following solutions:
- BST CRM (BST CRM solution)
- Oracle Siebel CRM
- Oracle Eloqua
- Oracle ServiceNow
- Microsoft Dynamics CRM
Enterprise Resource Planning (ERP)
The basic tools in the business of any company are certainly ERP solutions.
To implement these processes, BST has experience in applying the following solutions:
- Microsoft Navision
- Oracle planning and budgeting
Business Intelligence (BI) i Data Warehouse (DWH)
BST has extensive experience in modeling DWH solutions and visualizing large amounts of data via BI solutions.
For the application of these solutions, BST has experience in the application of the following solutions:
- Oracle Business Intelligence / Oracle Analytics Server
- Tibco Jaspersoft
- Microsoft Power BI
